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Privacy Policy 

Host Machines LLC (“Host Machines,” “we,” “our,” or “us”) is committed to protecting the privacy and personal information of our customers, venue partners, and website visitors. This Privacy Policy explains how we collect, use, store, and protect information across Host Machines operations, including our website, vending equipment, and related services.

1) Information We Collect

We may collect the following categories of information:

Personal Information

  • Name, email address, phone number, business name, venue name, and venue location

  • Information you submit through forms, emails, messages, or agreements

Transaction & Machine Interaction Information

  • Purchase details, refund requests, machine interaction data, and transaction reference tokens

  • We do not collect or store full payment card details on Host Machines systems

Technical & Usage Information

  • IP address, device type, browser type, pages viewed, and website usage data

  • This may be collected via cookies or similar technologies for analytics and security

Compliance Information

  • Age verification results (Pass/Fail), timestamp of verification, and machine ID

  • Collected for legal and regulatory compliance

2) How We Use Information

We use collected information to:

  • Operate, maintain, and service Host Machines vending equipment

  • Communicate with venue partners and customers

  • Process transactions, refunds, and support requests

  • Ensure legal, regulatory, and age-restriction compliance

  • Improve our products, services, and user experience

  • Prevent fraud, unauthorized activity, and security incidents

3) How We Share Information

Host Machines does not sell or rent personal information.

We may share information only with:

  • Authorized service providers (e.g., payment processors such as Nayax, hosting providers, and compliance/verification partners)

  • Legal or regulatory authorities when required by law or lawful requests

  • Internal personnel strictly on a need-to-know basis for operations and support

Where we use third-party vendors, they are required to maintain appropriate confidentiality and security standards.

4) Data Security & Biometrics

We take security seriously and implement industry-standard administrative, technical, and physical safeguards designed to protect information from unauthorized access, alteration, disclosure, or destruction.

No Biometric Storage
Host Machines does not store, retain, or share raw biometric data (such as facial scans or fingerprints) on local machines or central servers. Verification is performed in real time, and data is purged immediately upon completion.

Payment Data
Full credit card numbers are handled directly by our PCI-compliant payment processor (e.g., Nayax) and are not stored on Host Machines systems.

5) Data Retention

We retain information only as long as necessary to fulfill business, legal, and compliance obligations. Refund and transaction records are maintained in accordance with applicable laws, typically 2–7 years depending on jurisdiction.

6) Your Rights & Choices

Depending on your location and applicable law, you may request to:

  • Access or correct your personal information

  • Request deletion where legally permitted

  • Opt out of non-essential communications

To submit a request, contact us using the information below.

7) Cookies & Analytics

Our website may use cookies and similar technologies to help the site function, understand usage, improve performance, and enhance security. You can control cookies through your browser settings. Some site features may not function properly if cookies are disabled.

8) Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies.

9) Children’s Privacy

Host Machines services and products are intended only for individuals 21 years of age or older. We do not knowingly collect personal information from individuals under 21. If you believe a minor has provided us information, contact us and we will take appropriate steps consistent with applicable law.

10) Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on our website with a revised effective date. Continued use of our website or services after changes are posted constitutes acceptance of the updated policy.

11) Contact Us

For privacy-related questions or requests, contact:

Host Machines LLC
Email: support@thehostmachines.com
Website: https://www.thehostmachines.com/

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